Return and Exchange Policy

Terms and Conditions

  1. Time Period: You have a 30-day window to claim a return or exchange from the date of delivery. We will not accept any requests beyond this period.
  2. Notification: Prior to initiating a return or exchange, please contact us by email and provide all relevant details, including the reason for the return.
  3. Product Condition: The item must be in its original, unworn, and undamaged condition. This includes keeping the product’s original tags intact.
  4. Washing: To be eligible for a return, the apparel must not have been washed or altered in any way.
  5. Stains or Mishaps: Any product with stains or damage caused by the customer will not be valid for return or exchange.
  6. Customized Parcels: Please note that customized products, specifically manufactured for you, cannot be returned or exchanged.
  7. Return Shipment Costs: If you wish to claim a return, you are responsible for covering the return shipment costs.
  8. Providing Tracking Information: Once you receive an ID or tracking number for your return, please promptly share this information with our customer support team.

For any further inquiries or assistance, do not hesitate to reach out to our customer support team. We are here to make your shopping experience with Jacket99 as smooth as possible. Your satisfaction is our priority!