Studio Ghibli My Neighbor Totoro Catbus Sakura Jacket

Return and Exchange Policy

How many days for return?

30-Day Return Policy

Is there a restocking fee?

The customer will not be charged for the restocking fee.

Return Address is Brand Specific (See Product Page Or Contact Us)

Thank you in advance for purchasing from the jacket99.com! We hope you enjoy our products as much as we do. But just in case you’re not satisfied with your purchase, we offer a 30-day free return period. (Resale, clearance, last chance, and final sale items are not eligible for returns.) Below is a detailed policy outlining the terms and conditions for returns and refunds on our website:

Please note: Please retain the original packaging until you like this item. Return can only be made if the item is returned with its original packaging.

Customized Parcels: Please note that customized products, specifically manufactured for you, cannot be returned or exchanged.

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Customers can apply for a full refund after placing the order and before delivery.

Return

If you would like to initiate a return, please send an email to sales@jacket99.com

to begin the return process. Please provide proof of purchase.

You can return goods under the following conditions:

This item must be returned within 30 days of purchase.

Currently, returns are only available for orders in USA.

Product must be returned with all original packaging.

jacket99.com reserves the right to refuse returns if a product does not meet the standards of our return policy.

Important note: Consumers do not need to pay restocking fees for their first return. If a second return is initiated for the same order, the customer will be charged a restocking fee.

If your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

lost or damaged

If your package is unfortunately lost or damaged, please contact us immediately at sales@jacket99.com. We will find the best solution for you.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Step-by-step instructions for obtaining a refund:

Please contact us by email at sales@jacket99.com and include:

a) Your order number.

b) The reasons why you are requesting a refund.

c) If there is damage, please attach clear photos.

Once we receive your returned item, we will notify you via email, and we will issue a refund to the original payment method used for the purchase. Please note that your refund may take up to 10 business days to be processed and reflected in your account, depending on your payment method and bank.

Please remember that it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed and you haven’t received your refund yet, please double-check your bank account and contact the payment company and bank used for the purchase in the first place. If you still haven’t received your refund, please contact us at

If you have any further questions, please contact us at:

Phone: +1 (858) 310-5235

Email: sales@jacket99.com

Address: 11407 Glenwick Haven Dr, Richmond, TX 77406, USA.